At Worldwide Flight Services (WFS), part of the SATS Group, more than 50,000 colleagues work worldwide. At Schiphol, we play a key role in international air cargo. Day and night, we ensure that goods reach their destination safely, quickly and efficiently. Our operation is growing fast, and that requires smart decisions, not based on gut feeling, but on data.
Are you someone who gets energy from numbers, forecasting and strategic optimisation? Do you enjoy having a direct impact with your analyses on a 24/7 operation where thousands of people work? Then this is your role.
What will you do?
As a Workforce Planning & Analytics Manager, you ensure that our operation remains structurally balanced. Thanks to your insights, we have the right people in the right place at the right time. You make the difference between firefighting and looking ahead.
You develop forecasting models based on cargo volumes, flight schedules and operational data. You analyse trends in inflow, attrition, absenteeism and productivity and translate them into concrete capacity plans. Thanks to your dashboards and KPI overviews, management can see where bottlenecks arise and where adjustments are needed.
But you are not only behind your screen. You regularly walk through the warehouse, speak with team leads, planners and supervisors, and gather your information there. You see with your own eyes where things are under pressure in the operation and feed that reality back into your analyses. As a result, your models are not only correct on paper, but also in the reality of a busy warehouse with peaks, disruptions and last-minute changes.
You work closely with the EMEAA team and are locally the main sparring partner for management, HR and operations. You translate data into choices: when do we need extra capacity, where are there structural shortages, which roles are becoming more critical and where can rosters be set up more smartly and fairly?
In addition, you lead improvement projects that really make an impact. Think of cost control, productivity improvement and reducing workload. You simulate scenarios for peak periods, seasonal influences and growth and help the organisation prepare for these proactively. Thanks to your work, processes run more smoothly, people are deployed better and the operation remains scalable for the future.
What you build and advise on is visible on the work floor. You work right in the heart of the business, in an organisation that switches fast and where plans only have value if they actually work in practice.
What do you bring?
- Experience with workforce planning, capacity management or operations analytics in a large-scale environment
- 4 to 6 years of experience in planning, forecasting and data analysis (preferably in a logistics environment)
- Strong analytical skills and experience with dashboards, KPIs and forecasting
- Knowledge of labour legislation and collective labour agreements (CLAs) or willingness to quickly familiarise yourself with them
- The ability to translate data into strategic and practical advice
- Good communication skills in Dutch and English
- Stress-resistant, independent and able to maintain an overview in a 24/7 operation
What do we offer you?
- A strategic role with direct impact on an international operation
- A competitive salary depending on education and experience
- Travel allowance and parking facilities
- Flexible starting times
- An employment contract of 32 to 38 hours per week
- A pension scheme with the majority paid by the employer
- Growth opportunities and training at our own training centre
- A workplace where aircraft are always in sight
Will you be our new colleague at WFS at Schiphol? Apply now and discover how enjoyable working in air cargo is.
Send your CV to: recruitment.ams@wfs.aero or click ‘Apply now’ at the bottom of the page.
Your personal data will be collected and stored for the duration of the recruitment process. Once the procedure has ended, your data will be deleted after 12 months. By applying, you agree to this.
Acquisition in response to this vacancy is not appreciated.